Shipping & Return Policy

Payments:

  1. Payments on all orders less than $120 is due in full at the time of placing the order
  2. Orders greater than $120 require a non- refundable retainer of 50% down. The final payment is due 1 week prior to the event. If final payment is received by the specified date the order will not be started and may be cancelled

 

Rush Orders: 

Orders are best accommodated with 2-4 weeks lead time. Orders placed less than 7 days will incur a rush fee of $15 minimum depending on order size. All rush orders must be paid in full at time the order is place.  No refund is permitted on rush orders

 

Cancelation and Refunds policy: 

Sweet Tooth Fix offers special attention and detail to every order, from the time spent to researching the theme and design to sourcing supplies needed for your unique order. Much time has been invested even before the cake pop/balls have been baked. For this reason, a full refund of 100% is not permitted.

No refund will be offered on cancelation within 7 days of the event.

All other cancelations will result in refund less $30 cancelation fee or retainer fee 

 

Returns/Exchange:

Due to the perishable nature of the product a return or exchange is not permitted.

It is our goal to have satisfied clients. Please understand that cake texture and design are subjective.  Product quality and standard are determined by Sweet Tooth Fix. If you are unsatisfied with your order, please communicate with us immediately. In the unlikely event of errors in color or favor request, that  fault of Sweet Tooth Fix is at fault.  We will gladly negotiate a resolution to facilitate a pleasant experience.  

 

Delivery and Pickup:

All orders are available for local pick up or delivery only. Shipping is not available

Pickups are by appointment only. Pickup time and dates will be arranged at the convenience of you     and Sweet Tooth Fix. Because Sweet Tooth Fix is a home base business, we ask for you punctuality when picking up your orders.

Delivery is available only on Fridays and Saturdays 

Up to 3 miles = Free

4-10 miles = $10

11-15 miles = $20

 

Allergy Warning: 

Those who are sensitive to GLUTEN, DAIRY, EGGS, SOY, FOODS COLORING & PEANUTS, please note these ingredients are processed in shared facility and should consume this product at your own risk. All items adhere to Florida’s Cottage Food Production regulations.